I am an avid Nikonian and have been using Nikon cameras since I bought a Nikon D2X when I was 18 years old, followed by D700, D800 and D4.
However, when I was asked about Canon repair services, I thought there must be a place like the Nikon Plaza Shinjuku Service Center where I could get my camera repaired or have it maintained on the spot. I searched for a place like the “Nikon Plaza Shinjuku Service Center,” and found that the “Canon Service Center Ginza” seemed to be the equivalent, so I immediately went there with the actual camera.

The problem was with the Canon EOS 5D Mark2. The error message was 00. The only lens available was the EF24-105mm F4L IS USM, so I couldn’t determine whether the error was caused by the lens or the body.

Service Center Ginza 2F Torrance Ginza Building, 3-9-7 Ginza, Chuo-ku, Tokyo

The location is in Ginza’s 3-chome district, a few minutes walk from the Higashi-Ginza Metro station and Matsuya Ginza.
It’s a convenient location but the street is empty.

There is even a parking lot!

There is no parking in the building, but there is a parking meter on the street in front of the building, and you can park for an unbelievable 300 yen for 60 minutes. It’s just where Sagawa Express is parked, but if it’s not available, there are three or four more spaces in the back if you circle around.
Parking on the street is strictly prohibited, even if it takes 5 minutes.

The first floor of the building on the right is the Canon showroom. The entrance is on the left, and the service center is on the second floor by elevator.

It is convenient that you can visit the store without making an appointment. Just like a bank, you will be issued a ticket for each request. It was 3:00 p.m. on a Friday, and there were about four people there, and I was the second to get a ticket. The waiting time was about 10 minutes.

I decided to give up on the repair.

After a quick consultation, I asked them to clean the lens contacts, but there was a problem with the body and it would not start…. This time I got an error number 03, which means that the shutter mechanism or unit might be broken because it was made in 2008.
The basic fee for the overhaul is 60,000 yen, and then the cost of parts, so the estimated cost is 100,000 to 150,000 yen. Considering the current used price of 60,000 to 100,000 yen, I concluded that it would be better to sell the watch as junk without repairing it, and left the store without repairing it.
I left the store without repairing it. The staff responded by saying that it would cost a lot of money to repair it and that buying a new one would be an option. I thought it would be a chargeable estimate, but it is a conscientious service with no charge for the repair estimate.
There are places that charge thousands or tens of thousands of yen just for a repair estimate for an automobile. If the repair is done as it is, a considerable amount of money is deducted, which is only natural since it takes time.

On the first floor, you can see and touch the latest models.

I went straight to the first floor to see the new EOS 5D Mark IV, and it looks quite comfortable.
I also had a chance to touch the EOS-1D X Mark II, the flagship model equivalent to Nikon’s D5, which is highly synthetic and easy to hold. The shutter speed and aperture dials are completely different from Nikon’s, so it is not easy to operate, but there is not much difference in the experience.

The exported JPEGs had higher contrast and saturation than the Nikon images, and I felt that the emphasis was on color reproduction. Nikon’s flagship models from a while ago had rather sleepy colors at standard settings, so I felt that they were different.
The latest D5 has good color reproduction, so unless you are printing large format or viewing on a Nanao monitor, there is little difference between the Nikon D5 and Canon 1DX. That’s my impression.

Returning to the service center, the consultation time per person tends to be long, so if it’s a holiday or a busy time, you should expect to wait 20 minutes to an hour. Bring in some paperbacks to pass the time.

Don’t come to the service center if you are a beginner.

While I was waiting, a boy in front of me, who was about the age of a college student, seemed to have received a 10-year-old entry-level camera from a friend and came to ask about it because he didn’t know how to use it at all.
He didn’t own any lenses, just an old camera body, and was biting and asking a lot of questions. There were only a few people around and I could hear what they were saying, but they seemed to have come to ask for help since there was no manual.

The man at the service center didn’t seem uncomfortable and said, “The manual is very thick, and it’s not practical to teach you everything right here. The manual is very thick and it’s not practical to teach you everything from scratch here.
As I said, “beginners should not come to the service center,” but it’s not right to ask everything at the service center without studying even a millimeter.

Instruction manuals are available for free on the official website, and there are plenty of introductory books on SLR cameras available at bookstores. It’s okay to study a little on your own and ask for help if you still don’t understand something, but you’re not in elementary school, so trying to learn everything is a mistake.

If you can’t figure it out by looking it up, or if you get a mysterious error and can’t figure it out by Googling, it’s OK to run to them right away. If you can’t find the answer in the user manual, you have to ask.

So, please go to Canon Service Center if you have any trouble.